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The Master Build Guarantee
Whether building a new home or renovating - ask your builder for the Master Build Guarantee.
The Master Build Guarantees are the most comprehensive products available on the market. Only a Registered Master Builder can offer our Guarantees – the best products being offered by the best builders!
Our Guarantees cover residential building work with a contract price of $25,000 and over and cover full-contract, labour-only and managed labour-only work carried out by a Registered Master Builder. Work by subcontractors, as well as materials and rot is covered, but conditions apply.
It is important to note that the Guarantee is not automatic upon hiring a Registered Master Builder – you must complete the documentation with your builder and ensure that it is sent through to Master Build Services.
The Products
The 10 Year Premium Guarantee
The 10 Year Classic Guarantee
The 10 Year Standard Guarantee
Why choose a Master Build Guarantee?
To protect you against loss of deposit, non-completion, defective workmanship, rot and structural defects or if your builder is unable or unwilling to put things right. The Master Build Guarantees give you added peace of mind just in case things end up out of your control.
How do you apply?
Your Registered Master Builder will offer you a Master Build Guarantee. If they don’t, then ask for one. The Application Form must be detached from the Guarantee Agreement and completed and signed by you and the builder. The builder must then send the form to Master Build Services for approval.
How do you know if you are covered?
Once approved, Master Build Services will send you an acceptance letter (usually within 14 days). Make sure you keep this and the Guarantee document on file for future reference. If you do not hear from Master Build Services within 14 working days, or have any additional queries, please call 0800 269 119.
Make sure you read the information and the Terms and Conditions of the Guarantee document carefully. If you have any queries either discuss them with your builder or phone Master Build Services on 0800 269 119.
When the building work is finished, both you and your builder need to sign a completion form and forward it to Master Build Services. This ensures that the ongoing cover once the building project is finished will be provided.
What if things go wrong?
If you think there's a problem with the work, contact Master Build Services before making any further payments to your builder. The Guarantees won't cover you for any significant defect or incomplete work known to you at the time of final payment, or possession of the dwelling.
Is the Guarantee still valid if you sell your home?
If a home covered by a Master Build Guarantee is sold, the Guarantee must be transferred into the new owner's name. To transfer the Guarantee, fill in the form included in the Guarantee booklet and send it to Master Build Services. If the property is being sold more than once within the term of the Guarantee, request a transfer form from Master Build Services.
Note: The 10 Year Guarantees can be transferred multiple times
